Last updated: February 22, 2026

INTRODUCTION

Phantom Prints (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phantomprintslive.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, such as PayPal, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Social Media Data

The Site may access your social media account information if you connect via platforms like X, Instagram, or Kick, including name, email, and public profile data.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your orders.
• Process payments and refunds.
• Send you updates on your custom prints and livestreams.
• Improve our services and products.
• Respond to inquiries via livechat.
• Comply with legal obligations.

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If required by law or to protect our rights.
• Business Transfers: In connection with any merger or sale.
• Third-Party Service Providers: To analytics, payment processors, or shipping partners.
• With Your Consent: For any other purpose with your consent.

TRACKING TECHNOLOGIES

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information.

OPTIONS REGARDING YOUR INFORMATION

You may at any time review or change the information by contacting us via livechat. Upon your request, we will deactivate or delete your data.

CHILDREN'S INFORMATION

The Site is not intended for use by children under 13 years of age.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at: Phantom Prints, Tennessee, USA, via livechat or @JonHillTN on X.

Last updated: February 22, 2026

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you and Phantom Prints (collectively, “we,” “us,” or “our”), concerning your access to and use of the www.phantomprintslive.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing the Site, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us.

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) all information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you are 18 years of age or older; (4) your use of the Site does not violate any applicable law or regulation.

PRODUCTS AND SERVICES

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate. All products are custom 3D prints, including lithophanes, topographical models, Minjas, custom pet statues, and branding materials, made with eco-friendly materials.

PURCHASES AND PAYMENT

We accept major credit cards, PayPal, and other methods. You agree to provide current, complete, and accurate purchase and account information for all purchases. Prices start at $30 for lithophanes, $25 for models, $40 for Minjas, $40 for custom pet statues, $35 for branding materials, subject to change based on customization.

SHIPPING AND DELIVERY

Free Shipping Over $50 to US, 3-7 business days. International shipping available at additional cost.

RETURNS AND REFUNDS

Due to custom nature, no returns unless defective. Contact within 7 days for reprints or refunds.

PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

LIMITATION OF LIABILITY

In no event shall we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site.

GOVERNING LAW

These Terms shall be governed by and defined following the laws of Tennessee, USA.

CONTACT US

To resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us via livechat or @JonHillTN on X.